Frequently Asked Questions
Find answers to common questions about our products and orders
Are Profusion Cosmetics products cruelty-free?
Yes, we are proudly 100% cruelty-free. We do not test our products or ingredients on animals.
Are your products vegan?
While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the ingredient list on each product page for specific details.
When will my order ship?
Orders are typically processed within 1-3 business days. You will receive a tracking number via email once your package has departed our warehouse.
Do you offer international shipping?
Currently, we ship to the United States and select international destinations. Shipping rates and delivery times vary by location.
What should I do if my palette arrives broken?
We strive for perfection, but if your item arrives damaged, please contact our support team within 48 hours of delivery with a photo of the damage for a replacement.
How can I check my order status?
You can track your order by clicking the link in your confirmation email or by logging into your account on our website.